questions & answers

What ages are your sensory bins good for?

We've designed our bins with 3 to 5 year olds in mind!

Do you accept returns?

Since we're a small business, we do not accept returns or exchanges unless the item you purchased is defective! If you receive a defective item, please email us at hello@paperplanesplayco.com and we will be happy to help you!

What can I expect with shipping?

How much is shipping?

We offer flat-rate shipping for $6.99 on all U.S. orders — no surprises at checkout!

How long does shipping take?

We use USPS Ground Advantage, which typically delivers in 3–4 business days once your order ships.

When will my order ship?

Orders are processed and shipped within 1–2 business days of purchase. You'll receive a tracking number as soon as your order is on its way.

Who do you ship with?

All orders are shipped via USPS, and include tracking and up to $100 in shipping insurance.

Do you offer express or expedited shipping?

Not at this time — we keep things simple with one reliable shipping option. Most customers receive their orders quickly!

Where do you ship?

We currently ship to addresses within the United States only.

What size are your sensory bins?

The containers for our bins measure at 14" X 9" X 3 1/2 "

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